Posts Tagged ‘Small Business Mentor’
What do you want?
What do you want to work towards?
What is your aim?
What do you want to achieve?
What do you want to gain?
What is your goal for the future?
Where do you see yourself in five years?
When do you want to achieve your goal?
What do you want to be?
Remember: Overall goal needs to be specific. Need to get coachee to focus on what they want to achieve rather than what they want to avoid.
What do want to walk away with by the end of this session?
By the end of the session what do want to achieve?
How will you know when you have achieved your goal?
What will … look like?
What will it be like when you have achieved your goal?
What will this give you?
What do you want to hear?
What will others see when you achieve your goal?
How will achieving that feel?
How can you measure your success?
What tools can you use to measure this?
How will you feel when you achieve your goal?
What will people be saying when you achieve your goal?
How will people see you when you achieve your goal?
How will you see yourself?
Imagine you achieve your goal! What’s happening around you?
Paint a picture, what will you see?
What will you be saying when you achieve your goal?
How will you celebrate success?
What do you feel like when you achieve your goal?
What do you think it will be like to achieve your goal?
Can you imagine what it will look like to achieve your goal?
What emotions will you feel when you achieve your goal?
Remember: Evidence procedure lets the coachee know what it will be like when they achieve their goal. You need to get all three predicates in at this stage (i.e. visual, kinesthetic and auditory). To find out your coachee’s preferred predicate ask a neutral question like “ What will it be like when you achieve your goal?”
Maintain positive by products of current situation
What are you doing well at the moment?
Is all about ensuring that the coachee knows what their strengths are. How can they keep their current performance where it is and focus on goal. What is the coachee willing to give up to achieve their goal.
What can they bring with them to help to work towards their goal.
What is currently working?
How can you ensure you maintain these strengths?
What good things would you like to bring with you?
What will you lose by doing ………
What can you bring forward to support your goal?
How will you maintain your current performance whilst you are developing?
What sacrifices are you willing to make to achieve your goal?
What measurements can you put in place to ensure that your strengths stay strong and still focus on your goal?
What are your key strengths?
What are your strengths?
What do you like about your job?
What impacts will achieving your goal have on your current strengths?
How will you ensure this doesn’t happen?
What key skills do you have?
How will you maintain the positives?
What can you put in place to measure that your current performance stays in place whilst gaining your goal?
What will it feel like if working towards your goal you lose…?
Is the big picture. What will be going on around the coachee when they are working towards their goal. What’s in it for them?
What resources will you need?
How much will this cost?
How important is this to you? What reasons is this important to you?
How much time do you need?
How is achieving … in keeping with your sense of self?
How much of an impact will this have on your values and beliefs?
By achieving … what benefits will this be to you personally and the business?
Who will it effect?
How much time are you willing to put in?
What are you getting from achieving this?
What reasons are you committed to this?
Is this goal worth time and effort?
What reasons are you committed to achieving this?
What’s in this for you?
What benefits will you get from achieving …..?
How will achieving this effect your home life/social life?
Remember you only need to do the four steps on the overall aim( big goal). From here on in you work on the goal for the session.You will only need to perform the four stages of goal setting if in your second session that the overall goal changes or if it is your first coaching session with the individual.
What is your experience of feedback at work, when you hear the boss say come into my office, I have some feedback for you.
I know through my career, my experience has been, what have I done wrong and my head and heart would go into defensive mode.
Why do so many people get it wrong, when they have a golden opportunity to have a 121 with a member of staff, they turn it into a mini war based around performance and figures. Don’t get me wrong performance is important, in fact it is vital, if your job is based in sales. But telling people what to do or trying to extract information out of an individual that is in a none responsive mode, is not good. Because the whole experience in a lot situations is not an enjoyable one.
You have your line manager saying why aren’t performing so well at present, what is wrong? And an individual thinking there are to many meetings, briefings and researching going on and not enough time left to really sell? And the response back is you are no different than everyone else, yet they are performing ok? etc.etc.
We are all different and the way we work is also going to be different, so why do managers think the same format is right for everyone!
I have witnessed, in my career as a coach working for various corporate companies the same behaviours being demonstrated time and again. Rather than invest time via diagnostics, coaching and feedback to identify the issues and provide the right intervention. i.e. if it is a knowledge issue, provide training, if it is skills or attitude issue, then provide coaching and feedback and if it is an aptitude issue then the individual will need to be redirected into another role that they can do.
Feedback is a vital part of anyones development, without it, they are unlikely to make it on there own. Investment in coaching and feedback is the correct intervention and the cheaper option which gives everyone the desired results. Yet when the going gets tuff, why do a lot of companies make coaching and feedback training one of the first areas to save money on.
That’s my soap box for the day!
Use and give feedback as often as possible see the difference for yourself, watch a person grow before your eyes just by motivating and developing them. Get your colleagues to do the same for you and see the benefits for yourself.
Or engage in my life of business coaching services and let them help you achieve motivation and develop your own goals and desires.
There is no such thing as failure, only feedback and renewed opportunity. The purpose of feedback is to motivate and develop an individual.
The process for giving excellent feedback ?
Describe current behaviours
Describe impacts & consequences
Identify alternative behaviours
A useful model I was shown and use on a regular basis, is a model called B.O.O.S.T.
This is an acronym which stands for:-
B stands for Balanced – The feedback needs to be concentrated towards the key areas that would make the most impact and help to develop an individual. It needs to be balanced towards positive feedback and reduce the amount of developmental feedback. The reason being that if there are more than a couple of developmental feedback issues, the individual can only work on a couple of issues per feedback session. You need to be able to allow the individual to focus on the most import issues first and at a later date once they have improved on current feedback, then you can then work on the other issues they may have.
O stands for Observed – The feedback you deliver, needs to have been observed by you personally and not from a third party. The reason is obvious really, if you give feedback to someone that was not observed by you and the person you give the feedback to, then challenges you by saying no I didn’t or that is not true? where do you go, because you did not see it for yourself and cannot confirm either way.
O stands for Objective – Feedback also needs be based on real facts .i.e. what you saw, what you heard, what you felt and what you witnessed. Plus you need to keep any subjectivity out of your feedback, again you have to keep feedback to actual facts and not let what you know about a person influence your feedback based on there normal habits or behaviours. It must be based on actual facts.
S stands for Specific – Be as specific with the detail as possible and give actual real life examples that an individual can remember and recall, based on those examples.
T stands for Timely – Again this means feedback should be delivered asap after the event, not several hours, or tomorrow or next week. Because it will not add any value at all, because to many other things will have been absorbed via the individuals senses. Which will mean they will have deleted, distorted or generalised most of the information.
This is only one type of feedback model, there are other models which can be used feedback.
The above model does motivate and develop individuals and they also enjoy and want regular feedback.
Q. Why should I set myself personal goals?
A. The primary reason for this is that by setting goals you will clearly know where you are going and what you will obtain.
Also more than this it helps you to keep your mind and actions focused on obtaining realistic and personally stretching goals and desires which will benefit you in the long term.
To aid you in doing this there is a simple acronym to help you structure the way to set yourself some excellent goals -
S M A R T
Specific – A specific goal has a much greater chance of being accomplished than a general goal. To set a specific goal you must answer the six “W” (and one “H”) questions:
*Who: Who is involved?
*What: What do I want to accomplish?
*Where: Identify a location.
*When: Establish a time frame.
*Which: Identify requirements and constraints.
*Why: Specific reasons, purpose or benefits of accomplishing the goal.
*How: How will I go about this?
EXAMPLE: A general goal would be, “Get in shape.”
A specific goal would say, “Join a health club by this date and workout 3 days a week every week.”
Measurable – Establish a tangible criteria for measuring progress toward the attainment of each goal you set. When you measure your progress, you stay on track, reach your target dates, and experience the exhilaration of achievement that spurs you on to continued effort required to reach your goal.
To determine if your goal is measurable, ask questions such as….
*How will I know when it is accomplished?
EXAMPLE: What MI can you use to measure yourself?
What feedback can you use to measure yourself?
Achievable – When you identify goals that are most important to you, you begin to figure out ways you can make them come true. You develop the attitudes, abilities, skills, and financial capacity to reach them. You begin seeing previously overlooked opportunities to bring yourself closer to the achievement of your goals. You can attain most any goal you set when you plan your steps wisely and establish a time frame that allows you to carry out those steps. Goals that may have seemed far away and out of reach eventually move closer and become attainable, not because your goals shrink, but because you grow and expand to match them. When you list your goals you build your self-image. You see yourself as worthy of these goals, and develop the traits and personality that allow you to possess them.
Realistic – To be realistic, a goal must represent an objective toward which you are both willing and able to work towards and achieve. A goal can be both high and realistic; you are the only one who can decide just how high your goal should be. What you need to ensure is that the goal you’re trying to achieve is stretching and at the same time of benefit, both to you and the business. A high goal is frequently easier to reach than a low one because a low goal exerts low motivational force. Some of the hardest jobs you ever accomplished actually seem easy simply because they were a labour of love. Your goal is probably realistic if you truly believe that it can be accomplished. Additional ways to know if your goal is realistic is to determine if you have accomplished anything similar in the past or ask yourself what conditions would have to exist to accomplish this goal.
Time-scaled – When setting your goal you will need to set down specific deadlines you will need to consider the following:
*When do you want to achieve the goal by?
*If actions to support this goal are set, when do you want this to happen?
*At what time points do you want to review your progress?
*What and when are your key objectives?
I thought that for today’s post I would lighten the mood a bit with some humour. Us life coaches do have a sense of humour you know, and contrary to belief we’re also human too!
For those of you that know me, you will realise that although the stuff below is funny, there is a serious message within it too.
Is The Glass Half Full Or Half Empty?
The optimist says the glass is half full.
The pessimist says the glass is half empty.
The project manager/engineer says the glass is twice as big as it needs to be.
The realist says the glass contains half the required amount of liquid for it to overflow.
And the cynic… wonders who drank the other half.
The school teacher says it’s not about whether the glass is half empty or half full, it’s whether there is something in the glass at all.
Anyway… Attitude is not about whether the glass is half full or half empty, it’s about who is paying for the next round.
The professional trainer does not care if the glass is half full or half empty, he just knows that starting the discussion will give him ten minutes to figure out why his powerpoint presentation is not working!
The ground-down mother of a persistently demanding five-year-old says sweetheart it’s whatever you want it to be, just please let mummy have five minutes peace and quiet.
The consultant says let’s examine the question, prepare a strategy for an answer, and all for a daily rate of…
The inquisitive troublemaker wants to know what’s in the glass anyhow… and wants the rest of it.
The homebuilder sees the dirty glass, washes and dries it, then puts it away in a custom oak and etched glass cabinet that he built himself using only hand tools.
The worrier frets that the remaining half will evaporate by next morning.
The fanatic thinks the glass is completely full, even though it isn’t.
The entrepreneur sees the glass as undervalued by half its potential.
The computer specialist says that next year the glass capacity will double, be half the price, but cost you 50% more for me to give you the answer.
So, which category do you fall in to?
Ever experienced feedback?
What was it like and how did you feel afterwards?
My experiences of feedback over the years is based on, I only seemed to get feedback when I had done something wrong!
Yet when I exceeded expectations, nothing was forthcoming, apart from the odd well done, but that is what we pay you for away.?
There is no such thing as failure, only feedback and renewed opportunities?
Feedback is about helping you to know and be aware of what you are doing well and identify any areas you may need to work on. And this should be from direct observation and feedback asap, whilst it is still fresh in the persons mind. There is no point in giving feedback more than 24 hours old, as the person in question would have generalised, distorted or deleted most of the information.
So the key is to give feedback asap after the event took place, this way you will gain maximum benefits for everyone involved.
Also the feedback must be given by the person who actually witnessed the event and not by a third party, the reason is obvious because if a person does challenge any aspect of the feedback, a third party can’t oppose or confirm, because they never actually witnessed the original event.
When you give feedback to anyone, it must based on pure facts, actually what you witnessed, that went on at the time.
It must be objective and not subjective, and the difference between the two is fact versus personal views (avoid what you already know about the person) base the feedback purely on what you have seen and witnessed yourself.
You need to make your feedback as specific as possible to enable the individual to know what they actually need to work on. Also what worked well and what didn’t work so well?
Specifics – mean to give an example of what someone said or did, i.e. it may be a question someone used, tell them what the question was that they used, to allow them to formulate this into future similar situations.
The key to feedback is to not over whelm a person with to many development areas, a because you will demotivate them and secondly we can only work on two / three development areas at any one time.
You need to reload the good points to make sure the person is aware and can continue doing them and turn them into normal habits.
Finally you need to identify the areas that require any improvement or development from this feedback session. The key is to enable a person to achieve success in bite size pieces. If there are more the two / three development areas to consider, choose the most important to deal with first, because the other areas will still be there and once the key areas have been dealt with you can then work on the other areas at a later date.
Feedback is all about development and if delivered in the correct manor, will enhance the performance and development of a person and increase their motivation at the same time.
We should all seek feedback on a regular basis, otherwise we will pick up bad habits without even knowing we have! If you don’t have feedback you will not know and this can hinder your own development.
The simple way to remember this process is via an acronym known as B.O.O.S.T.
1. Balanced - (ratio in favour of positive & limit development areas to 2/3),
2. Observed - You have actually witnessed,
3. Objective - Facts that you have actually witnessed,
4. Specific - Provide details and examples,
5. Timely – Give feedback asap after the event took place.
Feedback should be an enjoyable experience that people want and actually seek. Because it helps to develop and motivate them as well.
What does it take to enjoy your life?
What does it mean to you?
How important is it to you to achieve success?
Unless you know what you want in life, and how do you intend to achieve success – then you can underachieve your desires which can have a knock on effect.
Which can lead to you feeling at a loss, not knowing what to do or where to go in the future?
Well believe in yourself and what you can actually achieve, then you need to plan your goals and objectives for the future. Set yourself time scales to be able to measure your own success and achievements. Only by taking time out to reflect what you have already achieved and what you still need to achieve to enable you to move forward towards your goals and objectives.
There is no rocket science involved, just using your existing knowledge, skills and attitude can make the difference between success and missed opportunities!
So seek support and help to maximise your full potential via a coach, who will help you to identify the key issues you need to address.
Firstly you need to know who you are and what you stand for? Also you need to want to make changes to enable you to succeed success!
And this means in all aspects of your life, including your career & your personal relationships, because you may be happy in one area but not all three?
So the key thing is to accept you need to have a balance in your life between your career and your relationships, because if you get the balance wrong then you are likely to head towards problems, which include emotions, your family, your career and finally what it will cost you in financial and personal terms.
So seek support on a regular basis with a coach to avoid the pitfalls that can impact on your life?
Don’t forget they creep up on you without your full knowledge that they are happening to you before it is to late!
There is nothing more important in life than your family & friends, compared to having money and career success, otherwise you will become the richest person in the cemetery!
So believe in the future and that you can make the changes that make a difference to enhance of your life and ambitions for the future.
Only conditioning during our lives makes us think or believe that you can’t do something! When in fact this is not true and you can achieve what ever you want if you really want to!
So always remember you only have one life, so why would you want to waste it? Make the most of your life and yes this will mean at times you need to take chances? Hay this is part of life, and what we need to accept and decide what we want and how we are going to achieve what I want in life.
You can have it all, happiness, success and fulfilment, provided you are adaptable and prepared to adjust to enable you to achieve your desired goals.
And trust me you can, I have worked with lots of people, including clients who have changed they way they do things for the better and achieved the desired results they wanted in like!
Well where do I begin, many people do not understand what coaching is about, unless they relate it to sports and then they get it and value it! So to me it is very strange that people cannot see the benefits coaching has in other areas of your life, people I meet and talk to want me to explain the benefits, yet again if I relate to sports they get it!
When you grow up, you under go a grooming process to prepare you for life, with how to interact and how to communicate with fellow colleagues etc. So you get conditioned as to how to respond to certain situations etc. That also embeds certain behaviours and attitudes which can help or they can hinder your way in life, without you actually knowing that these values and beliefs control your normal thought process and actions that arise from them!
So let regress a moment, when you are a child you are constantly asked what do you want to do when you grow up? What a stupid question in itself, you do not have the knowledge or experience to identify what you want. Yet you are asked to decide at a relatively early age without knowledge or experience to decide on your career path! So it is no surprise that many then struggle to know what to do and what education studies you need to undertake along the way to achieve the desired results.
Then you leave school and take up the challenge to work and stab at a career path, which you still may not be fully aware of what you want, you are told you are lucky to have a job in the current climate! Well I have news for you the damage done by continuing to undertake a job or role you dislike or hate will have a knock on effect in your life and health. Remember you only live once and you must stop take stock and decide what you want in life? Then to take the actions required to achieve those results. Please do not get me wrong it is not always easy to achieve when you have certain commitments, but if it is really making you unhappy, the likely hood is that you will lose all that you value in life, family, friends and the style of life you have become used to!
But if you do not change or strive to achieve what you want in life, then you will always deprive yourself of what could have been, and can you live with that in your retirement years, saying if only I have done this or that!
Well I have news for you coaching is the most undervalued resource available to you or anyone! Because it allows you to discover who you are and what you want in life? Then it helps you to be able to know how to achieve your desires, goals or projects!
Coaching can provide you with a way to achieve success in various areas of your life, whether it is in life in general or your business or your career or even in your relationships. The results are priceless and enable you to achieve real results in your life and your plans for success for a very minimal cost!
Coaches are trained and have the ability to understand you as a person, to know how you tick as a person also they are excellent listeners and can respond to what is actually happening in your life and how to change things for the better.
What people miss, is that they think they can and will deal with whatever life has to through at them, yet in reality they do not, then this has a knock on effect which will take its toll some time in the future!
Coaching actually changes lives, businesses and relationships, it is a fact that if you take the time to check you will find is true, look to someone who has actually experienced a coach, then you will find the truth!
Its funny when I talk to people they are unsure at first, then suddenly in a relaxed situation with no actual risk or threat to them, they open up and discover hay maybe there is something in this coaching etc! Then they want to explore further and are willing to pay for the service which they actually say is not like paying for a service it is a must to enable them to process in life! A cheep and valuable resource available to everyone and should not be missed!
Question 1) who would I like to be stuck in a lift with and why?
By choice it would be someone like the singer Duffy, but to keep it clean and meaningful I will choose the singer known to everyone as Little Stevie Wonder.
The reason I choose a singer is because I have a passion for music which stems right back to my youth (and that is a long time ago). I grew up in the sixties which produced some of the very best sounds.
I can remember thinking how can someone who is blind, be able to write lyrics and music with such quality and passion. Plus he was able to play various instruments as well. What a talented person.
So to be stuck in a lift with someone who you could pass the time away with finding out about this person’s life and background, you know what makes them tick etc.
And the added advantage would be to sing along with the maestro to his songs, just imagine me singing songs like – My Sherrie is no more and I just called to say I stuck in a lift, and perhaps the most classic one would be, For once in my life I’m going to open up a savings account.
Joking aside the guy is a musical genius and for me speaking as a trained life coach he is living proof that you can achieve anything in life if you want it bad enough.
So set yourself goals to help motivate, develop and move you through life towards your own desires.
Be happy and that is what Little Stevie Wonder does for me, when I listen to his music.
Question 2 – When I was young I wanted to be? “A lead singer and guitarist in a rock band.” Why?
And the type band would have had to been something like – Led Zeppelin, Deep Purple, Pink Floyd, Yes, or Geneses.
I think inside me there is a hidden showman waiting to come out!!!
I can see myself strutting my stuff on stage, with all those women throwing their undies at me and trying to clamber onto the stage to get to me!!! At least that’s what happens in my dreams and then I wake up and I am in Barclays banking hall with a customer saying oh young man (again I wish) are you the manager?
Again joking aside I have always thought how great it must be to be able to play a musical instrument of some kind, I have experimented with drums, guitar, keyboards and bongo’s so far. But as they say I am a jack of all trades and a master of none, in fact not even one.
Question 3 – About my role?
I am a life, business, executive, career & relationship coach. I also provide diagnostics for SME’s and help to put there business back on track, which may include training, coaching, observation and feedback?
Question 4) Roles I have done previously?
Where do I begin? At 56 I have undertaken quite a few positions over the years, so rather than bore with great detail here is a bullet point summary.
Paper boy (school) (London)
Trainee butcher (Wallis Supermarkets) (London)
Butcher (Mac Markets, Safeway Supermarkets) (London)
Butchery Manager (various companies) (London)
Life Guard (London)
Life Saving Teacher (London)
ASA Swimming Instructor & Examiner (London)
STA Swimming Instructor & Examiner (London)
Disabled Swimming Support Teacher (London)
Leisure Centre Assistant Manager (Plus Swimming Teacher) (Gainsborough Lincs)
Overhead Crane Driver (Steel Works – Scunthorpe)
Postman (Gainsborough Lincs & then moved / transferred to Cardiff)
Postman Higher Grade (Code sort operator) (Cardiff)
Business Partner in Power Financial Services (Cardiff)
Financial Advisor – Colonial Mutual (Cardiff)
Will Drafter – Tregarons Will Writing Service (Cardiff)
Customer Service Advisor – TSB Telephone Banking (Newport)
Customer Service Advisor – Admiral Motor Insurance (Cardiff)
Salesman – Tandy’s Electrical – (Newport)
Manager – Tandy’s Electrical – (Newport)
Life & Pensions Advisor – Standard Life Insurance (Cardiff)
Customer Service Advisor – British Gas
Customer Sales Advisor – British Gas
Local Sales Coach – British Gas
National Sales Coach – British Gas (Travelling all UK, Inc Wales, Scotland, and Ireland)
Sales Coach – Barclays Bank (SE Wales & Herefordshire)
Performance Coach – Barclays Bank (SE Wales & Herefordshire Glou & Worc)
So quite a lot of experience has been gained in various sales / management roles, but the most valuable skills and training I have gained is whilst I was with British Gas as they trained me as a fully qualified sales, business and life coach with professional qualifications.
So if you need a Life Coach you no ware I am.
Question 5) My biggest success to date and why?
The Goal and aim of everyone involved in the project was to double the value of the turnover and increase the overall productivity across the site, from £38k per week to £80k.
The key was to appoint key personal to be accountable and responsible for the day to day running to each process, and to have built in contingency to cover when staff are off due to holidays or sickness.
This entailed reviewing processes.
I am please to say with the help of every team member at the branch we managed to achieve the desired result, it was a very successful project and I am grateful to have been part of it
Question 6) What are my top three tips?
Now that would be telling wouldn’t it, well I love sharing and I want everyone to be as successful.
Before I give you my three top tips, I believe that everyone needs to understand the importance working as a team.
Because without teamwork it would be difficult for business to function effectively, and this would have a knock on effect to other parts of the business.
So it is vital for a business and for their customers, to maximise any opportunities to help improve and provide better customers service and then you will see the profits rise as well.
We need to look at the bigger picture, job security is also important and in these uncertain times we need to do what is best for the customer first, which in turn is best for the business and also it helps us as employees.
So in effect we are in control of our own destinies, it just depends on how each individual interprets it.
Which is where the managers come in, they provide the coaching, feedback and direction to enable everyone to have their own success stories.
Set up an effective buddy system – Work in set teams, to include all staff, to help support and develop each other.
Each team to talk to each other on a daily basis to set the scene i.e. for example tell your buddy what you require for that day and vice versa.
To provide regular and valuable feedback on what is working and if you come across any areas which need to be developed to provide a structured feedback which will give the person the right amount of development that they require, plus making sure they feel motivated afterwards to continue seeking support.
Rather than that was crap or something on those lines which does not help anyone.
To get the same value and productivity via any other form of contact, and to achieve the desired amount of business would involve a greater amount of time and effort, than working with your buddies.
Have effective processes in place and make sure they are managed properly and have contingency built into to cover holidays and sickness. My above notes in the Gloucester project provide further detail.
Effective planning and organisation.
The key to success can be measured by three core things which are:-
If you get any one of the above out of sink you will not achieve your desired outcome.
Your activity is fairly good, productivity is pretty good to but the overall value is poor.
What do you need to do?
Your activity is pretty good, your productivity ok ‘ish , and your value is pretty good
What do you need to do?
Your activity is good, your productivity is great, but the value is only pretty good.
What do you need to do?
Your activity is really good and your productivity is where is should be or even higher and the end result value is also really good or excellent.
Which would you settle for?
I could give loads of examples and different formula’s but unless you have the correct amount of activity which in turn will produce the right amount of productivity and thus give you the desired amount of income.
Without an effective plan of action, which provides you with a structure to follow and enables you to set up contingency plan to cover for things that don’t quite go the way you planned, You are domed to fail.
And nobody plans to fail they just fail to plan!!!
Question 7) What are my current challenges?
My main areas are to help install motivation via regular feedback and to then provide where required to develop and build on to existing skill sets of individuals and they will be different dependant on the person as we are all different.
By regular feedback and coaching I will help to enhance the skills sets of individuals as well as their motivation, which in turn will have the natural effect of increasing a person’s confidence. Because confidence is the end result which is achieved from previous and present experiences and the learns gained from them.
I want the individuals to have the confidence and ability to be able to approach every customer. To engage in a conversation, which will help to establish any concerns they may have about the current climate.
They will also be able to identify any needs or requirements that they may and be able to help them by either saving or making them money from products and services.
Only by staff having belief in products and having the skills and confidence to approach customers will we achieve our desired outcomes. The two other vital ingredients which need to be considered which are ownership and responsibility.
So investment in people to build their confidence will produce the desired outcomes we all require.
Question 8 – Funny Stories
Story no 1 – Chipolatas
When I was young and in my youth I became an apprentice butcher and one day whilst merrily boning away, that is a term for removing the meat from the bones and leaving the bones nice and clean, and I hasten to add not something you were all thinking about.
Let me set the scene I am working in a supermarket, which has open planned counter prior to the pre packed counters of today. So my colleagues would be busy either cutting or preparing meat and roast joins etc or serving customers.
So I being a trainee was given the job of boning a side of beef, which meant removing the bones whilst making sure they were clean and no meat left on the bones. I was given a very thin boning knife and a leather apron to wear in from of my vitals.
But being a trendy young youth who had an image to keep, decide to leave the apron off as it didn’t look cool.
Well back to my story I was merrily working away with my little boning “knife,” when suddenly the knife bounced off the bone and into my groin. Well you can imagine my reaction. The strange thing is that I felt no pain, in fact the groin area was quite num, just lots of blood coming from the area.
Well being a teenager and having only one thing on my mind which was another form of boning, panicked and decided to drop my trousers to make sure my vitals were still intact, well to my astonishment apart from the blood element i.e. it was going everywhere all else seemed to be in one piece.
I breathed a sigh of relieve to know that all was well in the vital regions, but suddenly, I heard above the commotion around me. The sound of lots of laughter and I turned to face the direction of the laughter, which came from to this woman, who was pointing to my private parts and shouting out aloud, oh that reminds me I need a pound of chipolatas.!!!
Story no 2 – Nearly prosecuted for not flashing at night
I am a bit of budding photographer and over the years I have undertaken lots of different projects to do with photography.
Well many years ago I agreed to spend an evening with a mate from work, who was also keen on photography.
We decide to do some night time photo’s using black and white film The film we used was a special film Ilford xp1 that would allow you to use it in without flashgun and in very low light conditions.
So we set off taking pictures using a tripod of cars driving down llandough hill, which is you leave the camera shutter open for a longer period of time you get an image of streaks of light and no image of a car at all. Which if done well is quite an effective picture.
Well as time went on, we decided to make are last shoot of the evening at a small old church and its cemetery. I thought it would make for a very granny image of a tomb stone which was tilted over and was against the entrance of the church yard with a small street light which was giving us just enough light to take the picture.
I was just about to take the picture, when I ask my friend to shine a small touch, you know the type you can carry on a key ring, so not very bright. I ask him to shine it onto the name of the person that was engraved upon the tomb stone. This was to give it more impact in the final picture.
I took the picture and suddenly without any warning a voice could be heard from behind the tomb stones a few yards away. Well I thought it was time to meet my maker, it was a good job I was wearing brown trousers at the time!!!
When we looked up and realised where and who the voice was coming from, it was a local farmer who had a small farm next to the church yard. He was not very happy and no matter how much we tried to tell him we meant no harm and that all we were doing was taking a photo in the dark without a flashgun, using special film. Well even as I was saying it, I thought to myself, even I don’t believe this story.
The farmer unbeknown to us had telephoned the police stating we were up to no good.
Then suddenly I heard another voice not far away from the farmer and I looked at my mate and we both looked in the direction of the voice to see a young woman trying to adjust her clothing and asking the farmer how long was he going to be.?
Well it appears the farmer was more worried that we had taken a picture of his activity with this young lady, than what we were up to.
You will be pleased to know I have stopped doing night time photography, unless within my four walls!!!!!
Story no 3 – Don’t do it on an air bed
I will let you use your on imagination for this one, all I will say that one night I was entertaining with a very nice lady (and not a lady of the nights in case you are wondering).
We wined and dined and cook a meal and set the mood and everything was going to plan.
At the time I was living on my own and had just gone through a divorce and reduced to a bed-sit.
Not the biggest of places, well the moment arrived I could hardly control myself with excitement, when to my horror the lady said oh I sorry I am not used to a single bed!!
Well the brain was working overtime and the pulse was racing, just then I had a brain wave
(Not politically correct I no).
Well I said that is no problem I have a double air bed, oh ok lets use it she said,
(Obviously a lady of class).
The rest I will leave to you, except for the fact that right at the key moment passion, the bung came out of the air bed and if you can imagine an air bed which is leaking air and with the weight in the middle it behaves like a see saw with both ends going up at the same time and both ends also going down at the same time, it so of deflates the situation some what.
Plus this lady let it be known in my local pub.!!!
Well that’s it from me folks, I look forward to sharing ideas and best practices with everyone.
Until we speak again
You might be wondering what does this have to do with life, work or if you run your own business, business. Well without enjoyment, fun, laughter, feel good factor, etc. you will become an unhappy bunny very quickly. Which can lead to a downward spiral and make every day seem to be a chore or a daily slog to even attend?
It does not matter whether you are an individual, family person, employed or are self employed and run your own business. The message is still the same, you need happiness in your life to make you feel good and be positive in everything you do!
And the more responsibility you have the more important it is for you to have happiness in your life and work, take Executives, Directors etc. etc. you will burn out and get stressed out which if avoided or ignored with lead to health problems.
Happiness is very therapeutic and enables you and your body to heal and feel good.
So I thought I would start by introducing a song I love, which is simple in concept and design and musically made you feel good from within and had you either humming or singing along to, lyrically it is about just being happy and how happiness makes the world go around!
Happiness song by Ken Dodd!
What does it mean to you?
What does it mean to those around you?
How do you generate and provide happiness for those around you and how do those around you generate happiness for you?
Lets explore what is happiness and what impacts does it have on our lives? Would you agree that happiness is something that brings pleasure or humour into your life. Whether it is a joke or a situation that makes you laugh or bring a smile to your face, happiness is a very pleasurable experience. And one that we all want to experience every day, if possible every hour of everyday. Allows you to experience pleasure from various angles, which allow you to relax, enjoy and remove any stress within your life at that moment in time!
Sometimes happiness comes from our various senses, i.e. visual, auditory (hearing) or Kinaesthetic (emotions / feelings) or a combination of any of them. So visual could be just seeing something you love and like that makes you happy, a child, a loved one, a sea view, a country view, a painting etc. etc. and the same with all of your senses. So we experience lots of situations that generate stimulation to the brain and hence which in tern enable our senses to be activated and enable you to experience pleasure from so many sources.
Happiness is also effected by our values and beliefs and are then translated into various forms within your daily lives, that enable us to develop a personality which helps us to develop as a person and interact with those around us.
So the better we are at understanding those around us enable you to adjust and handle differences between every person we interact with. Thus enabling us to adapt and adjust to those around us and make allowances for there reduced understanding, making you a better individual because you have understanding and are able to strive to achieve happiness in what every you want in life.
Happiness is the greatest gift you possess and if you can pass it on to those around you make you a better person for the experience and you have the added benefit of transferring happiness to those around you.
Enjoy the experience of being happy and passing it on to those around you.
Happiness is the “Greatest Gift” you can give someone, whether in your daily life, work place or in your business world. Happiness helps make the world a better place to be in for everyone!