This is a subject we can all relate to on almost a daily basis !!!
So what do I mean when I say blame ?
Blame has a broad wide area to cover, one which we either all experience on a regular basis or some of us state who we feel our to blame, when something does not go the way we think it should go?
Blame is only an excuse to avoid taking responsibility for our own actions or the actions of those taken by others on us!
When you break down Blame into bite size pieces, what you get in its simplest form is pore communication between two or more people.
When you review communication it has three key components, which are Physiology, Voice / pitch,pace,tone & the Words we actually say!
Take these three components on an individual basis :-
Percentage wise what we get when we communicate on a regular basis is broken down into these three levels, i.e. what we see (Body language), what we hear (Voice) & what is actually said (Words).
Physiology – Body language 55%
Voice – Pitch, Pace & Tone 38%
Words used – 7%
The above have always surprised me immensely because of the fact that it has little to do with what we say word wise, more about we see & hear i.e. body language + voice, which we translate into what we think has been actually said.
Plus communication is also about building four keys of excellent communication which are :-
1) Outcome Orientation
2) Build Rapport
3) Behavioural Flexibility
4) Sensory Acuity
If you are able to master the four keys of excellent communication, then you will be able to improve your ability to understand what is actually being said via a particular communication from someone & translate it into your own internal language so you understand what is being relaid via physiology,voice & words.
Thus enhancing your ability to build better relationships via excellent communication.
This is just a basic intro into communication skills, which when you think we all rely on on a daily basis. Yet how many times do people misunderstand or get the wrong signals from what was possible a simple yet direct communication & we may have misread what they were truly trying to relay to us?
Lets think about conversations we have has with family,friends & work colleagues, how many times have we come away thinking what’s wrong with them or why are they saying that etc.etc.